FAIS Ombud Client Care Graduate Internship 2026: Pretoria Opportunity

The FAIS Ombud is offering a Client Care Graduate Internship Programme for 2026 in Pretoria. This 12-month contract is designed for recent graduates with an Office Administration Diploma to gain practical experience in the financial services sector. Applications close on 25 September 2026.

Application Closing Date: 25 September 2026
Location: Pretoria East, Gauteng, South Africa
Programme Duration: 12 months
Stipend: Market Related
Minimum Qualification: Office Administration Diploma (NQF Level 6)
Opportunity Type: Internship

About the FAIS Ombud Client Care Graduate Internship

This programme is structured to give graduates hands-on workplace experience and competency-based training. It aims to develop skilled individuals for the labour market. The internship focuses on the Client Care Department, where interns will learn about handling public complaints against financial service providers.

The FAIS Ombud is committed to building a pipeline of talent. This internship provides a valuable opportunity for graduates to work alongside experienced professionals. They will gain exposure to various aspects of complaint resolution within the financial services industry.

About the FAIS Ombud

The Ombud for Financial Services Providers (FAIS Ombud) is an independent statutory body. Its main role is to resolve complaints between consumers and financial services providers fairly and impartially. The organisation operates within the financial sector, ensuring that consumers receive fair treatment.

Available Internship Opportunities

This internship focuses on a specific role within the Client Care Department:

• Client Care Graduate

What the Internship Offers

Successful candidates will gain significant practical experience in a professional environment. They will receive training and mentorship from experienced staff. The programme offers exposure to real-world complaints and the processes involved in resolving them.

Interns will have the chance to work with lawyers, financial planners, investigators, and negotiators. This exposure provides a broad understanding of the financial services dispute resolution landscape. The internship also contributes to career development within the public service and financial sectors.

Programme Duration and Location

The Client Care Graduate Internship Programme runs for a duration of 12 months. The internship is based in Pretoria East, Gauteng, South Africa.

Minimum Requirements

To be considered for this internship, applicants must meet the following criteria:

• Be a South African citizen with a valid South African identity document.
• Hold an Office Administration Diploma at NQF Level 6.
• Possess a strong academic record.
• Be computer literate.
• Show an interest in public service and the financial sector.

Competencies Required

The FAIS Ombud is looking for candidates with specific skills and personal qualities:

• Strong problem-solving abilities.
• Good interpersonal and communication skills.
• Ability to work effectively under pressure.
• Capacity to manage deadlines.
• Willingness to contribute positively in a team environment.
• Presentation skills.
• Conflict-management skills.
• People-management skills.
• Energetic and self-driven.
• Deadline-focused.

Who Should Apply?

This internship is ideal for energetic and self-driven South African graduates who have completed an Office Administration Diploma. If you are interested in public service, the financial sector, and want to gain practical experience in client care and complaint resolution, this opportunity is for you. The role requires individuals who can work well under pressure and manage deadlines effectively.

Required Documents

Applicants should prepare the following documents for their application:

• Updated CV.
• Certified copy of South African ID.
• Certified copy of your Office Administration Diploma and academic record.
• Any other documents requested on the application portal.

How to Apply

Applications must be submitted online via the FAIS Ombud recruitment portal.

Click here to apply for FAIS Ombud Client Care Graduate Internship 2026

Applicants can also view other vacancies on the main recruitment portal. Ensure all personal details are correct and all required documents are uploaded before submitting.

Important Notes

Only shortlisted candidates will be contacted for further assessment. The FAIS Ombud reserves the right not to make an appointment. Background checks, including security screening and verification of qualifications, may be conducted on recommended candidates. Preference will be given to black female candidates and persons living with disabilities.

Closing Date

The closing date for applications is 25 September 2026.

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