Old Mutual Trainee Call Centre Agent Programme 2026: Gain Experience in Financial Services

Old Mutual is offering unemployed South African youth the chance to gain valuable experience through its Trainee Call Centre Agent Programme for 2026. This six-month fixed-term contract provides entry-level exposure to customer service and financial administration in Pinelands, Cape Town.

Application Closing Date: 22 July 2026
Location: Pinelands, Cape Town, Western Cape, South Africa
Programme Duration: Six-month fixed-term contract
Stipend: Not specified
Minimum Qualification: Matric
Opportunity Type: Learnership / Fixed-term contract

About the Old Mutual Trainee Call Centre Agent Programme

This programme is designed to give individuals hands-on experience in a customer-facing role within Old Mutual’s Mass Foundation division. It focuses on developing essential skills in call-centre operations and financial services administration. Participants will receive direct supervision and coaching to learn how to effectively handle customer interactions.

The learnership aims to equip trainees with practical knowledge of Old Mutual’s products and processes. It is an excellent opportunity for those looking to start a career in the financial services sector and build a foundation for future growth. The focus is on structured learning and developing a professional approach to customer service.

About Old Mutual

Old Mutual is a prominent financial services group with operations across Africa. The company provides a range of financial products and services, including insurance, investments, and banking. Its Mass Foundation business specifically caters to customers in the low- and emerging-middle-income markets, ensuring they have access to essential financial solutions and support.

Available Learnership Opportunities

This programme specifically targets the role of Trainee Call Centre Agent.

What the Learnership Offers

Successful applicants will benefit from:

• Six months of fixed-term contract employment.
• Practical workplace experience in a call-centre environment.
• Coaching and support from experienced professionals.
• Exposure to customer service and financial administration.
• Development of communication and problem-solving skills.
• Understanding of call-centre procedures and service quality standards.

Programme Duration and Location

The Trainee Call Centre Agent Programme is a six-month fixed-term contract. The position is based in Pinelands, Cape Town, Western Cape, South Africa. Applicants must be available to work flexible hours within the operational schedule.

Minimum Requirements

To be considered for this programme, applicants must meet the following criteria:

• Hold a Matric or Grade 12 certificate.
• Provide proof of registration for tertiary studies.
• Possess good communication skills.
• Have basic computer literacy.
• Be willing to work flexible call-centre hours.
• Demonstrate a customer-focused attitude.
• Be able to work effectively under supervision.
• Show a willingness to learn and develop.

Proof of tertiary registration is required at the time of application.

Competencies Required

Old Mutual seeks candidates who demonstrate:

• Accountability for their work.
• Strong verbal and written communication abilities.
• Proficiency in computer use, including Microsoft Excel.
• Good office administration skills.
• Excellent customer-service skills.
• The ability to meet performance goals.
• A keen attention to detail.
• Effective problem-solving capabilities.
• Good time management skills.
• The ability to work well with others.

Who Should Apply?

This trainee position is ideal for unemployed South African youth who have completed Matric and are registered for tertiary studies. It suits individuals eager to gain initial work experience in customer service and financial administration. If you are a motivated learner with a customer-centric approach and basic computer skills, this opportunity could be a great start to your career.

Required Documents

Applicants should prepare the following documents for their application:

• An updated Curriculum Vitae (CV).
• A certified copy of your South African identity document.
• A certified copy of your Matric certificate.
• Proof of registration for tertiary studies.
• A recent academic record, if requested.
• Any other documents specified on the application portal.

Ensure your CV highlights relevant customer service, administration, and computer skills.

How to Apply

Applications must be submitted online through the official Old Mutual careers platform.

Click here to apply for the Old Mutual Trainee Call Centre Agent Programme 2026

Use the following details to find the vacancy:
Position: Trainee Call Centre Agent
Job requisition number: JR-81546

Follow these steps to apply:

1. Visit the official vacancy page.
2. Create a new applicant profile or log in to your existing account.
3. Fill out the online application form completely.
4. Upload your updated CV.
5. Upload the required proof of tertiary registration.
6. Attach any other supporting documents as needed.
7. Carefully review all entered information before submitting.
8. Submit your application before the closing date.

Important Notes

• Only shortlisted candidates will be contacted for further assessment.
• Late applications may not be considered.
• Applicants must meet all minimum requirements to be eligible.
• Incomplete applications may be disqualified.
• Ensure all submitted documents are clear and certified where required.
• Apply well before the closing date to avoid last-minute issues.

Closing Date

Applications for the Old Mutual Trainee Call Centre Agent Programme 2026 close on 22 July 2026 at 23:59. It is advisable to submit your application as early as possible.

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