Are you an unemployed young South African looking to start a career in customer service? The Tenacity Customer Services Call Centre Learnerships 2026 offers a great chance to gain skills and a qualification. This 13-month program in Cape Town’s Northern Suburbs combines classroom learning with real work experience.
About the Tenacity Call Centre Learnership 2026
Tenacity runs this learnership for unemployed youth. It mixes training in a classroom with hands-on work in customer services. Participants study for a Micro Finance qualification at NQF Level 4, which is recognized across South Africa.
The program suits those interested in customer service, contact centers, financial services, administration, or client support. It takes place in the Northern Suburbs of Cape Town, Western Cape.
What You Will Gain
Completing this learnership gives you practical call center experience. You also get classroom training and a national qualification. Key skills include customer service, business knowledge, and technical workplace abilities.
You will learn to manage customer accounts. Plus, you build communication and problem-solving skills useful in many jobs.
Key Responsibilities
In the program, you must attend all training sessions. You complete assessments and build a Portfolio of Evidence. Daily tasks include helping customers via phone calls, both inbound and outbound.
You handle queries and complaints in a professional way. Process account details accurately and solve issues using company rules. Follow all policies and standards at work.
Minimum Requirements
To apply, you need a Grade 12 or Matric certificate. Be aged 18 to 30, unemployed, and with little or no prior work experience. You cannot be studying full-time or part-time now.
Avoid applying if you joined another learnership in the last 12 months. You must agree to shifts and weekend work. Math or Mathematical Literacy helps but is not required.
Skills and Competencies
Strong communication tops the list of needed skills. Show a focus on customer service and problem-solving. Handle pressure well with a positive attitude and good work ethic.
Manage your time and adapt to changes. Feel confident around people.
Employment Equity
Tenacity prefers Employment Equity candidates. This includes people living with disabilities. The choice fits the company’s transformation goals.
Why You Should Apply
This learnership provides work experience and a qualification. Build skills for customer service and enter financial services or call centers. It boosts your chances for future jobs.
Young people ready to start in customer support will find it perfect.
How to Apply
Apply online through the official link: Apply Online.
Important Notes
Commit to the full 13 months with training and work. Apply early as spots fill fast. Only shortlisted applicants hear back.
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